Amazing Customer Service

Nicole S

I travel all around the world for business, everywhere from Hong Kong, to Atlanta Georgia and Australia. I have to say the one thing that differentiates any hotel experience for a business traveler especially, is the customer service. Customer service is really hard to find these days and when you are tired and always flying, living out of a suitcase, or getting ready for a big presentation it makes a huge difference when you get a tiny bit of home wherever you are. This is my first time having a meeting in Ohio, and everything the company recommended was booked, so I found this gem Belamere. I guess I am just not used to customer service in CA, because the ladies here were so genuinely nice and accommodating, I had to write a review. Not fake nice like California, but like really genuinely nice people. Not only did they treat me like I was family, the room is amazing, they are friendly, energetic, and they also accommodated a last minute change to my room reservation without question, and offered me a ride to my meeting in the morning. This is the old fashioned customer service that is very very hard to find nowadays! If I ever come back to this area this is where I will stay and recommend to my co-workers and it's affordable too.

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Room Rental Policy: We have a seven day cancellation policy. If you do not cancel your reservation prior to seven days before your first night, your credit card will be charged for the full amount of your reservation. Unfortunately, there are NO exceptions to this policy.

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